Efficient field service procedures require systematic design procedures resulting consistent documentation.
This paper presents a cloud based service approach, especially designed for the use in assembly line and field service of CANopen systems. Main focus has been in simplifying the tasks to be performed in the field. Effort has also been put on seamless integration of the framework into the standardized design process, in order to guarantee intrinsic availability of correct source information. Main contribution is in coupling the information into target systems with standardized and widely adopted mechanisms for computer aided identification of the target positions. Each operation may be systematically targeted for correct position, without adding additional components and overloading the service persons. As a result, any service action may be achieved by up to single point and two clicks.
More systematic approach for reliable spare part orders, logistics and assembly is presented. Main enabling thing is adding machine understandable identifications for components, transportation means, systems and target positions. Then, information may be accessed by consumer devices so, that error prone manual typing of identifiers and information searching are not required. Consistent identification enables automated information collection in the background, without intentional human effort. Main results include order of correct and valid spare parts, including second sources, up-to-date product documents and configuration packages in the field. Status in the field is continuously up-to-date, including errors. In addition to the automated live reports, most serious exceptions trigger notifications, including links to corresponding reports. With the presented concept, it is possible to maintain the designed safety level in practice.
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